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Yes we do through our Reactive Response and Repair Services. However studies show that proactive maintenance, a caveat of CVTech Care service, improves equipment longevity, uptime and efficiency, and provides cost savings over time. To meet this we offer a range of Flat Fee services to meet your requirements.
 

Proactive maintenance and monitoring for all covered equipment, operating systems and applications:

Patch Management and Service Pack updates

Anti-Virus and Anti-Spam management, updates and remediation

Manage backups and restores

Disk and memory optimization

Manage user accounts

Manage network and internet connectivity

Manage Firewalls, Routers and Switches

 
Remote Help Desk, Lab/Bench Service and Onsite Service for all covered equipment, operating systems and applications:

• Servers, PC’s, Laptops, Firewalls, Routers and Switches
• Microsoft Windows XP Pro, Windows Vista Business, and Windows 7 Professional Desktop Operating Systems
• Microsoft Office 2000, 2003, 2007, and 2010
• Microsoft Windows Server 2003 & 2008 and Small Business Server 2003 & 2008
• Microsoft Exchange Server 2003 and 2007
• Microsoft SQL Server 2005 and 2008
• Apple devices such as iPhone, etc.
• And more

 
Vendor Management Services. We will manage all of your infrastructure vendors, allowing you and your staff to run your business, not your vendors. Anytime there is a problem with a device or line of business application serviced by a vendor we manage for you, it’s one call to us, and we take it from there, and work the problem to resolution with the vendor. We will even schedule any onsite visits required by the vendor, and oversee the successful remediation of the issue at hand.

• Broadband Vendors
• Phone Service Vendors
• Phone Equipment Vendors
• Copier/Fax/Scanner/Document Imaging Vendors
• Line of Business Application Vendors
• Hosted Website/Domain Registration Vendors

With fully managed IT services through CVTech Care, your service through business hours is included. Examples of items that are not covered under our Flat Fee service plans through CVTech Care include the cost of replacement or new hardware, or shipping costs, the cost of software licensing or renewal or upgrade fees, emergency or overnight service and the cost of any third party vendor or manufacturer support or incident fees. Whenever the potential arises for additional fees outside of our Flat Fee, you will always be notified in advance for approval.
 

We can take care of all of your business needs, using technology solutions to reduce your costs, increase your revenues and mitigate your business risks. Some examples of these solutions are:

• Network Security Solutions
• Small Business Server and Network Implementation
• Data Backup Solutions

 

Just give us a call at (209) 230-5818 and we’ll be happy to schedule a FREE consultation with you to discuss your particular business needs. In order to make certain that we can help your business, our process begins with a Network Assessment that includes a Needs Analysis and a Cost Savings Analysis. We will examine the results of the assessment and make recommendations to meet your current and future business needs.