CVTech Care - IT Support Services
Technology and Networking delivers proactive maintenance services through our flat-rate IT Support Service. Designed to reduce your costs, increase your profits and mitigate your business risks, we partner with you as your Virtual CIO and IT Department, allowing you to focus on running your business, not your technology.
Just Pick Up the Phone
How much is it worth to your organization to receive help when you need it? Sometimes it is the difference between getting that task, project or bid completed on time, or missing your deadline. Face it – that equates to real dollars and cents. That is why our IT Support Services, a caveat of CVTech Care, offers unlimited, "All-You-Can-Eat" support between the hours of 8am – 6pm, normal business hours. We are also available After Hours and Saturdays for emergencies when needed.
Also, you get higher priority response when emergencies happen in your IT environment compared to someone that does not have our CVTech Care services.
Unlimited Remote Support
With CVTech Care, we can fix most server and desktop support remotely even while you are communicating with us on the phone. When an issue arises, contact us and we can remotely login into your computer and fix the issue you are facing. This eliminates the hassle of waiting for a support technician to appear onsite, and prevent losing time and money waiting for hardware in your IT environment to be fixed. Unlimited remote support is available between the hours of 8am – 6pm during normal business hours.
On-Site Support
Onsite support is available when issues cannot be fixed remotely, or if you need to consult with a support technician face-to-face. With CVTech Care, you have the option of remote support or talking with a technician one-on-one.
Help Desk
With CVTech Care, it is a breeze to communicate with us when an issue arises. Our help desk software makes it easy to submit and track a trouble ticket through your own online client portal. You also have the option of emailing or contacting us for your convenience.
LEARN MORE
Download our white paper by filling out the form below to get additional information on our CVTech Care services.